Privacy Policy

Privacy Policy for Pyramid Network Services

Effective Date: 8/5/2025

Pyramid Network Services (“we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website, https://www.pyramidns.com.

1. Information We Collect

We may collect the following types of information when you use our website or services:

Personal Information: Name, email address, phone number, and other details you provide through forms (e.g., when requesting video reviews or contacting our team).
Account Information: Details related to client portal access for video review and asset management.
Technical Information: IP address, browser type, device information, and usage data collected through cookies.
Service Information: Requests for video footage review, incident reports, and related property management details.

2. How We Use Your Information

We use your information to:

Provide video security and access control services.
Respond to inquiries, requests, or support tickets.
Improve our website, services, and user experience.
Send important service updates or security alerts.
Comply with legal obligations.

3. Sharing Your Information

We do not sell your personal information. We may share your information with:

Service Providers: Trusted third-party vendors who assist with hosting, analytics, or technical support.
Legal Authorities: When required to comply with applicable laws, regulations, or legal processes.
Business Partners: Only when necessary to fulfill your requested services.

4. Cookies and Tracking Technologies

Our website uses cookies to improve performance and user experience. Cookies help us:

Remember your preferences.
Analyze website traffic and usage.
Secure your session when using the client portal.

You can manage or disable cookies through your browser settings.

5. Data Security

We take reasonable steps to protect your personal information using industry-standard security measures, including encryption and access controls. However, no method of transmission over the Internet is 100% secure.

6. Your Rights

Depending on your location, you may have the right to:

Access, update, or correct your personal information.
Request deletion of your personal data.
Opt out of certain communications.
To exercise these rights, contact us at hweichert@pyramidns.com.